Over the years, we’ve consistently showcased #TeamMLA live and breathe our brand values, achieving back-to-back wins as Tier 1 Medico-Legal Agency of the Year 2020 & 2021!

Make it Happen, Lead with Service and Always Deliver – that’s #TheMLAWay!

As part of our #BehindtheBrand series across our LinkedIn & Twitter profiles, we discussed our brand values in a little more detail with Managing Director Mike Shallcross!

Hi Mike, thanks for taking the time to chat! Let’s start with our first brand value, ‘Make it Happen’…

Many of our clients and partners have been with or return to us time after time. Thanks to the incredible work ethic of our team and their desire to ‘Make it Happen’ to achieve the best result possible, as Mike outlines below:

"Whatever it may be - ‘meet a deadline, draw up a report, making the correct decision’, MLA push forward at all times. We do whatever it takes to consistently achieve any endeavour we set out to do.  All of this is made possible by the pro-active approach of #TeamMLA".

We couldn’t agree more! What would you say it means when we say that #TeamMLA, ‘Lead with Service’?

"We are dedicated to our clients, and ensuring their needs are our top priority. This is made possible by listening to their requirements, acting upon them swiftly and ensuring that the right course of action is taken. By striving to provide the best service possible, we can create a positive experience for them throughout".

By focusing on our clients rather than the claim, we can see the bigger picture and cater to their individual needs, resulting in the best possible service and outcome!

And finally, maybe our most important value, how does #TeamMLA ‘Always Deliver’ for our clients?

"No matter what, every activity performed by us has a time limit that defines when it must be completed or how it must be done. Real quality work that goes above and beyond the status quo helps us exceed expectations. The team work relentlessly to always provide our clients with the best possible result every time".

Deadlines are deadlines, and #TeamMLA consistently meet them. 

We’ll gather all the resources we need to meet the criteria and collaborate with our clients throughout the process, keeping them up to date and in the know at all times!

Thanks for speaking to us, Mike!

Contact MLA today

Is your client in need of Medico-Legal expertise?

Get in touch with MLA today by calling 03330 150 213 or fill in our online enquiry form here, and a member of #TeamMLA will be in touch as soon as possible!

We’re MLA, a local medical reporting agency based in Liverpool, working on a nationwide scale.

Offering a comprehensive medical reporting service, we specialise in Industrial Disease and Military Claims.