But what exactly does it mean to be a Tier 1 Medico Legal Agency?

In our latest blog, we’re going to explain what it means to be a Tier 1 Medico Legal Agency and, as such, how that affects our level of service for your clients.

What is a Tier 1 Medico Legal Agency, and how is this status awarded?

Tier 1 Medico Legal Agency status is the highest accreditation a business in the medico-legal industry can receive.

To qualify and ultimately receive this status, a business, like MLA, must strike a precedent for quality standards across its services.

These quality standards can be separated into three main areas:

• Service

We have contracts with 350 MedCo experts, comply with all 12 MedCo SLA’s and have experts available to cover 100% of UK postcodes. Add this to full A2A using Proclaim, and you can always be assured of exceptional service from Team MLA!

• Data Security

For added client and partner security and peace of mind, we hold ISO 27001 and Cyber Essentials Plus certificates. This ensures the ultimate protection for both client and partner information and data handling.

We also have Erin McBride LLB as a Caldicott Guardian, who as part of her role ensures MLA constantly meet and exceed ethical and legal criteria surrounding data security.

• Quality Assurance

At MLA, we meet this criteria by having Chief Medical Officer Dr Ian Ballin who ensures that all MedCo (DRs & BCP) plans are tested and externally vetted; Dr Ballin added:

I have worked with MLA for many years and always found them an efficient, reliable and well-organised agency which was why I was happy to accept the position as CMO in 2020. As a Tier 1 agency MLA have to meet the highest standards set by Medco to meet clients’ needs. From my experience with MLA, they placed service, quality and customer experience as their top priorities and if given the choice I would always choose MLA.

Regular auditing is continually undertaken to ensure this level of quality doesn’t diminish. Year on year, MLA has delivered quality, efficiency and value for money across RTA, Industrial Disease and Housing Disrepair, to name just a few of our services.

We continue to provide medical reporting services, the only way we know how – The MLA Way!

How does this affect the level of service clients receive?

Tier 1 Medico Legal Agency status allows MLA to gather the finest individuals to create a multi-skilled team in-house, making us a leading specialist provider in the medico-legal industry.

It also means we can encourage and entice experts in their field to join our Expert Panel; this means for every appointment you choose to use us for, a highly qualified professional will provide the care and expertise your client would expect for their claim.

We’ve not just got words to back up our Tier 1 Medico Legal Agency status; we’ve also got numbers:

• 1000 (and counting!) medical professionals are members of our Expert Panel;
• 500,000 (and counting!) quality medical reports delivered for our clients and partners;
• 1,800 (and counting!) Google Reviews with an average rating of 4.7 out of 5 stars.

We are also now fully Whiplash Reform ready; find out more here.

So as you can see, Tier 1 Medico Legal Agency status really does provide the highest level of service available for your client’s claim.

Contact us today on 03330 150 213 or enquire online to become the latest happy client or partner of Team MLA here!