After this blog was published, we were delighted to achieve MedCo Tier 1 accreditation, enabling us to continue delivering a service that rivals that of any other Tier 1 agency.

We’re committed to delivering outstanding service to our customers, no matter their size or volume.

Although we appear as a Tier 2 agency on the portal, recent figures show that we are actually achieving over 90% of Tier 1 SLA’s provided by MedCo and we’re continuously striving to make that 100%. Managing performance internally is a key contributing factor to our success and as such we conduct regular audits – the most recent of which demonstrated a quality rate of 98% and productivity rate of 95%.

To allow us to provide the personal and efficient service that we pride ourselves on, all MedCo instructions are allocated to our highly experienced and knowledgeable team that will handle your case from start to finish. Almost 90% of our staff members have over 2 years’ experience within medical legal reporting affording us a wealth of valuable knowledge amongst our team.

Providing a quality service to every customer is at the heart of what we do – but don’t just take our word for it – we’ve held an ISO 9001 accreditation for over 10 years without a single non-conformance.

Our zero tolerance approach to data security is filtered throughout every member of our team and has driven us to apply for ISO 27001 to demonstrate our absolute commitment to ensuring all data is handled correctly.

Given the number of agencies available for selection on the MedCo portal, chances are we’ll appear just as often as any Tier 1 agency and can guarantee our service quality will match or exceed any other agency.

So, if you’re looking to partner with an agency that really cares make sure you select MLA next time we appear.

Contact us today to find out more about our outstanding MedCo service!