Instructing MLA on MedCo

Once you instruct us, our dedicated team of Case Handlers look after your case from start to finish. This is part of our commitment to providing the personal service we pride ourselves on, and underpinning our values of Make It Happen, Lead With Service and Always Deliver.

We choose the ideal Case Handler for your case from our highly experienced team, who will be your sole point of contact throughout. They are fully equipped to deal with any telephone queries on the spot while maintaining the finest attention to detail and optimum efficiency on your case through to completion.

Backed by a nationwide Medical Expert Panel, we allocate the most appropriate expert to every case while arranging local appointments at the most convenient date and time for your client. Our talented team ensures your client’s medical examination takes place within 20 business days from the date of instruction received, delivering a turnaround of no more than 25 days.

Your MedCo search: If you can use us, choose us

The MedCo system was created in 2015 in order to source medical reports in soft tissue injury claims and for personal injury claims in road traffic accidents, providing claimant representatives with a random but fair selection of quality medical legal report providers.

Previously, we worked under a Tier 2 status on MedCo for several years while providing a service that rivalled that of any Tier 1 agency, so it’s no wonder our hard work and dedication has paid off, as we continue to provide the seamless service we’re renowned for.

Mike Shallcross, Head of Operations at MLA said: “Our well-defined processes and transparent SLA reporting allow us to offer excellent customer service which is vital in this efficiency-driven, highly competitive area. By listening to and acting on customer feedback, MLA has built a strong reputation and works with some of the biggest Personal Injury Solicitors in the industry.”

If you’d like to speak to us about our medical reporting services and how we can support your case, please contact our expert team today, and if you’re looking to partner with an agency that really cares make sure you select MLA on MedCo next time we appear.