So, when faced with the choice between MLA and other Tier 1 agencies on MedCo, why should you choose us?

1. We’re the first Medical Reporting Agency to be reclassified from an original Tier 2 agency to a Tier 1.

As the very first original Tier 2 provider to be successfully re-categorised as a Tier 1, we believe this is a testament to the high level of service we provide, day in, day out.
To achieve Tier 1 status, we reviewed all of our internal processes to ensure the customer’s requirements remained at the centre of all we do. It’s why we aim to resolve each enquiry at the first instance while operating a 24 hour window where every enquiry is dealt with.

2. We’re the UK’s longest established Medical Reporting Organisation.

Here at MLA, we’ve been facilitating thousands of medical reports per year since we began in 1990 - in fact, in total we’ve delivered over 500,000 quality medical reports! Every day, our talented team provides leading service - one that has made us market leaders across the industry.

3. MLA provides specialist medical experts with nationwide coverage.

As the undisputed leaders in industrial disease medical reporting, we’re renowned for exceptional service delivery across our offering, going above and beyond to provide a comprehensive medical reporting service. Backed by a nationwide Medical Expert Panel, we allocate the most appropriate expert to every case while arranging local appointments at the most convenient date and time for your client.

4. We take data security seriously.

We know having the most up-to-date security measures in place is vital to our customers and clients trusting us for their medical reports. To be a Tier 1, holding the ISO 27001 UKAS accreditation is a key requirement, and we’re proud to be holders of this certification. As we go above and beyond to deliver a high quality service to our customers, we also hold Cyber Essentials Plus certification, offering extra peace of mind that we’re using a reliable information security system. 

5. Make It Happen, Lead With Service and Always Deliver.

We allocate MedCo cases to our highly experienced, knowledgeable team to handle your case from beginning to end, dealing with all telephone enquiries on the spot. Our talented team ensures your client’s medical examination takes place within 20 business days from the date of instruction received and deliver a turnaround of no more than 25 days. It’s all part of our company’s values - Make It Happen, Lead With Service and Always Deliver.

For more reasons to choose us on MedCo, read our blog. Or to learn more about MLA’s journey to becoming a Tier 1 agency, take a look at the interview with Mike Shallcross, Head of Operations, in the Modern Law Magazine.