The role:

To manage and maintain the organisations technological infrastructure. To manage external IT providers and also lead the businesses continuing compliance to key standards (ISO 27001, Cyber Essentials Plus, etc).

Key responsibilities:

• Account manage third party IT provider partners
  • Managing outstanding tickets/issues from inception through to resolution
  • Monitoring and reporting of SLA performance
  • Communication with stake holders within the business
  • Identify, communicate and resolve instances of poor performance from providers
  • Regular review meetings
  • Manage contract SLA and uphold providers to the highest standard
• Manage compliance of businesses externally validated standards (ISO 9001, 27001, Cyber essential plus), Including
  • Regular internal reviews and audits
  • Risk assessments
  • Preparing and leading internal audits as required
  • Preparing and leading external audits as required
  • Record keeping to ensure evidence is available for audit against standards
• Project management of ad hoc business projects involving IT providers
  • Ensure we are getting the best value from our suppliers
  • Scoping projects and producing business case
  • Working with providers to ensure live projects are progressing
  • Providing regular updates to the business on projects
  • To be MLA’s designated contact for IT providers on projects
• Manage and maintain the organisations risk and disaster recovery and business continuity. maintaining the BCP, updating the risk register, conducting annual DR tests
• Manage and maintain the organisations asset register
• Be able to challenge suppliers on a technical level
• Be the designated point of contact for MLA for IT issues with all our suppliers and to co-ordinate responses to the business
• To administer change management to all MLA systems
• Working closely with third parties to ensure MLA are equipped with the best tech and upgrades
• To remain up to date with changes in requirements for MLA’s externally validated standards

Key Traits of Potential Candidate:

• Prior experience compliance, service delivery or IT management role, ideally within legal or insurance sector
• Technical background
• Successful and proven track record project management and project delivery
• Proactive approach to tasks, with a ‘can do’ attitude
• Tenacity and drive to seek new business and meet or exceed targets
• Self-motivation with strong organisational and time management skills
• Good IT skills
• Ability to work under pressure and a desire to succeed
• Strong stakeholder management and negotiation skills with a proven track record in delivering commercial performance.
• Team player with an impeccable attention to detail and the ability to multi-task.
• Excellent presentation, oral and written business presentation and communication skills with various levels of audience

Our Awards and Values

‘Supporting the Industry’                          Finalist 2024                                         Modern Claims Awards

‘Employer of the Year’                               Finalist 2024 (Winner TBC)     MIB Awards

‘Professional services of the Year’           Finalist 2024 (Winner TBC)     MIB Awards      

‘Medco Legal provider of the Year’          Finalist 2024 (Winner TBC)     PI Awards

• Make it happen.
• Lead with service.
• Always deliver

These values represent our approach to our work and are already embedded in the team and our resolute determination to deliver the best service.

We believe our team is our greatest asset, every challenge or opportunity we put in front of them, they revel in it and always deliver. We’re proud to have such great retention rates in terms of our staff, as it’s also great for our customers and enables us to build real relationships with them.

Package

• Company Stakeholder Pension
• Private Healthcare
• 25 days Annual Leave plus Bank Holidays
• Twice yearly company parties (Summer and Christmas) plus regular office events and charity days
• Christmas bonus
• Salary 50k-60k